Report Maintenance Issues
If you are a tenant, then please check below for useful tips on how to look after your property including basic checks you should carry out before reporting maintenance issues to your property manager.
To report an emergency, please call Selina on 07507599991 out with working hours.
If you need to get in touch with the emergency maintenance team please call Smith Technical Support on 0141 4730800, a 24/7 helpdesk is available to all tenants for all emergencies relating to gas, electric, water and heating.
Some emergencies can be solved onsite by the Tenant
Please note that some basic maintenance is expected of tenants and some callouts may be charged to tenants, examples of which are below:
Replacing batteries for smoke alarms
Losing keys and requiring lock smith
Replacing light bulbs
Broken items due to tenants misuse or accidents
Repressurising the boiler (if filling loop is available)
Blockages in pipes e.g. kitchen sink due to misuse or excessive hair in plug holes
Blockages in filters e.g. hairclips or coins in washing machines or vacuum cleaner blockage
Damage due to excessive condensation/damp (where property has not been properly heated and ventilated during tenancy)
Boiler / Heating Check list
Please ensure you carry out the following checks before reporting the fault or you may be charged for the call out.
Your boiler pressure should be between 1 and 2 bar. The pin gauge should be located on the front of the boiler. If it is less than this then you will need to open the filling loop valve (usually a flexible silver pipe) and fill the system until the pin is within this pressure. Always make sure that the filling loop is closed properly after filling.
Make sure that there is power going to your boiler. Please check the fuse board and that everything is on.
Make sure that thermo stat is turned on and the timer set correctly.
-Red light flashing-
if a red light is flashing on the front of the boiler, please try resetting the boiler, or turning off and back on.
-Radiators not heating properly-
If you radiators are not heating properly, cold at the top, hot at the bottom, make sure that the air has been taken out of the system by ‘bleeding’ the radiators. In order to do this you will need a radiator bleed key available from any hardware store. Please take care when turning the valve and have a cloth ready to catch any droplets of water which may escape. Ensure that the heating is switched off and fit the key into the bleed valve and carefully turn it anti clockwise, normally only requires a half turn. The air will start escaping, when water begins to dribble out all the air has been removed so just return bleed valve to previous position. Then switch on you heating and check there are no leaks from the valve. Finally top up the boiler as above if necessary.
What to do if your fire alarm is beeping
If the fire alarm is beeping constantly then you may need to change the battery. The fire alarm should also be tested regularly by pushing and releasing the button. This is very important for your safety and could save your life in the event of a fire. Candles are a common cause of fire in residential homes and should never be left unattended. This article is a prime example of the dangers of candles and not having a working fire alarm http://www.theedinburghreporter.co.uk/2014/09/unattended-candle-causes-fire-in-morningside-flat
What to do if water is leaking through your ceiling from the property above
In the event of a leak from above, you should inform the owner/occupier immediately so they can contact a plumber to fix the problem. You should also obtain the contact details of the landlord if it is a rented property. If the issue isn't resolved within and hour or a reasonable amount of time you can also contact Edinburgh Council on 0131 200 2000 to report the problem. Please always send photos and full details of the issue to your property manager to keep on your file for inventory purposes, and for follow up purposes if the problem persists.
What to do if you suspect you have a gas leak
If you smell gas or think that you may have a gas leak somewhere then you should call Transco Gas Emergencies line straight away on 0800 111 999. Open your windows and doors to let air in, make sure all gas appliances are turned off and turn the gas off at the mains if possible. Do not turn lights on or off and avoid using other electrical switches and appliances. Do not smoke, light a match or any other naked flame.
Do not try and investigate the problem or attempt to fix a leak or a faulty appliance
National Grid Gas Emergencies (Formally Transco Gas ) – 0800 111 999 (This is a 24 hour emergency line)
Please note that any general maintenance calls will be dealt with during normal office hours
Mon-Fri 9am - 5pm